FAQs

How long will it take to ship my order?

All orders outside of the United States ship from our global facility in Hong Kong. Shipping times will be estimated at checkout depending on your region - we ship via DHL for all orders placed on our International site.
Orders are typically processed and shipped within two business days. Shipping time is dependant on the region you are located. Enter your address at checkout to find the most accurate shipping estimates for your region.

Orders placed past 9am HKT Friday will not ship until the following Monday.

 

Can I cancel or change my order once it has been placed?

We are unable to cancel or change an order once it has been placed. We start processing orders as soon as they are placed - this allows us to ship your order out to you as quickly as possible, however it means we are not able to make changes once an order has been placed. If you do notice an error in your order, please reach out to our Customer Care team, we will do our best to assist you. 
 

What is the return policy?
 You are welcome to return products ordered within 14 days of delivery for a full refund (excluding return shipping costs). All products must be returned unworn, unwashed with all tags and/or packaging included. Items bought at a discounted price (35% or higher) are FINAL SALE and may not be returned or exchanged. Please note original shipping fees and duties are non-refundable. 
Purple Brand offers $25.00 USD flat rate shipping on returns. All returns must be authorized by Customer Care via email prior to shipping. Items returned without authorization may be refused upon delivery and you will be charged with any additional shipping costs associated with this return.  

Request Return

Do the jeans come with both tags?
All jeans sold on Purple-Brand.com come with both the front hang tag and the back wash tag.

 
Why do my jeans arrive packaged, tied up in a ball?

This is 100% intended. All jeans are finished individually by hand, so no two pieces are the same. We package each jean and secure them with ties to preserve custom details such as the 3D wrinkle effect, and custom paint finishes when being shipped.
 

How do I wash Purple Brand jeans?
We recommend dry cleaning. If you machine wash, do so with the product inside out. Machine wash separately in cold water. Hang dry only, do not tumble dry. We recommend not steaming or ironing to preserve the 3D wrinkle effect. Prior to any washing, remove hang tag and back pocket tag.