Returns

You are welcome to return products ordered within 14 days of delivery for a full refund (excluding return shipping costs). All products must be returned unworn, unwashed with all tags and/or packaging included. Items bought at a discounted price (35% or higher) are FINAL SALE and may not be returned or exchanged. Please note original shipping fees and duties are non-refundable. 

Purple Brand offers $25.00 USD flat rate shipping on returns – a label will be provided to you and the shipping cost will be deducted from your refund. All returns must be authorized by Customer Care via email prior to shipping. Items returned without authorization may be refused upon delivery and you will be charged with any additional shipping costs associated with this return.

 

To request a return, please click the button below and follow the guidelines listed. 

1. Click the request a return button below to access the Request Return form on the Contact Page.
2. Include your order number in the Order Number field.
3. Please provide details on the order and item(s) that you are wishing to return. This would include: Reason for return.

Request Return

 

Please follow guidelines above to get an approval for your return. Once approved we will send you a prepaid shipping label. Once you receive your shipping label, print the label and insert all additional documents inside the return package. All returns are shipped via DHL. 

Upon return to our warehouse, you will receive a refund for your order within 3-5 business days. Please note that the $25 USD shipping cost will be deducted from your refund.